Appointment for Dr Bland
Dear Dr Bland,
Further to your note of the 06/06/2012 there seems to be some problems regarding contacting me. After my last note dated May 2012 where I stated I would be seeing the Doctor in Faversham on the 07/06/2012 regarding a follow up on the injection. This I did. He advised that I contact you as soon as possible. This I did on the 08/06/2012 via your office.
Bearing in mind I had been on holiday until the 07/06/2012 I had not been looking at the forum. I was quite shocked to be told off as I had not looked at your last note dated the 06/06/2012 stating you would like to see me on the 11/06/2012. Well as you can see this was short notise and I could not attend. I asked why I was not contacted by telephone to be told that a letter was requested to be sent. (by the way the letter arrived on the 11/06/2012 it was not posted until the 07/06/2012.
At this point I was not happy and asked for a new appointment to be arranged and this to be made in the normal way by letter.
So you can imagine when I read your note you state that you would like to see me on the 11/06/12 and you would get the office to call me if that had happened I would have had time to make arrangements to see you instead your staff ignored your instruction and chose to send me a letter that arrived far to late. Bearing in mind if I had not telephoned your office I would have not been aware that an appointment had been made.
I hope this clears up any problems and look forward to our next appointment that I have been advised will be later this year. Regarding my hand problem the left hand is now painful all the time and I am now using your splint during the day as well for some relief. The right hand is not as bad.
Kind regards Steve Coyne
Dear Mr Bland,
Thank you for the reply and I have now received an appointment for the 21/06/2012 its a shame contact was not made though as I have to wait longer. Still staff not following instructions has to be a cross you have to put up with.
Kind regards
Steve Coyne
I think communication is always difficult and more so when everyone concerned is working under considerable pressure. One of the reasons I like this web forum as a means of communication is that I can access it in odd spare moments, often at very strange times, and it always leaves us a trail of what has been said that we can both refer to. It is a bit of an alien method to the NHS in general though. See you next week. JB
I left the staff yesterday with instructions to try and contact you in an attempt to squeeze you into one of my Thursday clinics as an 'extra' case in the next 3 weeks. One of the dificulties is that I am only in Canterbury two and half days a week so I am not constantly on site to chase up administrative issues like this. I will fit you into one of the next three Thursdays depending on when you are available. JB