Privacy policy

Please see also the notes  in Security and confidentiality statement and the pages related to use of data in research.

The information we collect on our Site generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect when you use our Site may at some time include your name, mailing address, phone number, e-mail address, id numbers, login names, passwords, public postings. We may request Personally Identifiable Information when you, fill out surveys, and correspond with us. You can however use the site entirely anonymously if you wish. If you have been given a reference number specifically for use with this site by a healthcare professional then there is no necessity to record any other Personally Identifiable Information in the registration screen. The key linking the reference number to your identity is not stored anywhere on the website and your account here will therefore be 'pseudanonymised'.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our Site may include the URL of the Web site that you came from before visiting our Site, which pages you visit on our Site, which URL you next go to, which browser you used to come to our Site, your Internet Protocol address, and any search terms entered on our Site.

Our primary goals in collecting information are to provide users with the best possible assessment of their symptoms and to provide all visitors a smooth, efficient, and personalized experience while using our Site. We use Non-Personally Identifiable Information on an aggregated basis to further knowledge about carpal tunnel syndrome, to help us understand how visitors use our Site and to measure interest in the various pages. We use this information to improve the content of our Site, and to make our Site easier to use. More detail regarding research use of data is found in the research pages.

Why We Gather Information

We gather and use information in a number of ways, including the following:

Surfing - we collect certain Non-Personally Identifiable Information when you visit our Site or click on banner ads for products and services (note that there are no such ads at present). We collect this information to help run our Site more efficiently, to gather broad demographic information, to monitor the level of activity on our Site.

Newsletters and promotional e-mails - we collect Personally Identifiable Information when you ask to receive newsletters, promotional e-mails, and other information. We use this information to provide you the information you request.

Contact information - if you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.

Research and Audit - The answers to the questionnaire provided by you consitute a valuable resource for the study of carpal tunnel syndrome and may be used for research studies for the benefit of future patients. All such use will entail only the use of anonymised data so that it is not possible for the researchers to identify individual patients. See the research pages for more details

We do not sell, trade, or rent to others the Personally Identifiable Information we collect online.

Legal Requests

From time to time, we may be required to provide Personally Identifiable Information in response to a court order. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful or which indicate a risk of harm to a third party. Apart from such legal requirements information which you submit to this site will be accorded the same protection and confidentiality as your conventional medical records. 

Mergers or its related entities could merge with or be acquired by another business entity or their respective assets could be acquired. Should such a combination or acquisition occur, you should expect that would erase all of your Personally Identifiable Information before transfer

Errors And Changes

You can access, review and/or correct all your personally identifiable information that we collect online and maintain by following the procedures described above. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


A "cookie" is a small data file transferred by a Web site to your computer's hard drive. We send cookies when you surf our Site, respond to online surveys or polls, or request information. Accepting the cookies used on our Site does not give us access to your Personally Identifiable Information, but we can use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns on our Site. This can enable us over time to provide you with a better experience on our Site by improving the content and making it easier to use. For example, cookies can allow you to enter your password only once on pages where a logon is required. You can refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser.


In common with many other websites we use Google Analytics to analyze the audience of the website and improve our content. No personal information is collected from Google Analytics. For further information on the privacy policy concerning Google Analytics, please go here.


If there are changes or additions to the terms of this Online Privacy Statement, we will post those changes here so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our Site. Regardless of any changes we make to our Online Privacy Statement, we will always use your Personally Identifiable Information in accordance with the version of the Statement in place at the time you provided your information, unless you give your express consent for us to do otherwise.

Revision date - 2nd October 2015

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